If there are any differences between the English and Chinese version, please refer to the latter.
TERMS OF DELIVERY AND RETURN
The store is closed on holidays and national holidays. Please take note.
Once we receive your payment, we will confirm your information and arrange delivery on the next business day. You will receive your order within 2-5 business days (excluding weekends and national holidays).
Before making the order, please check the delivery details are correct, so as not to affect the delivery of the product. It is not possible to specify the delivery time and arrival time, it depends on the driver's delivery route and situation. Please note that the driver may contact you by your contact number.
If the courier fails to deliver your order twice (e.g. no one is home, no answer on the phone), your order will be automatically canceled and refunded. (Shipping costs will not be refunded if free shipping minimum is not met; only the cost of the product will be refunded.)
Delivery is limited to Taiwan Island.
Please note that for buildings without elevators, there is a handling fee of NT$30 per box per floor. The fee will be collected by the driver in cash upon delivery, or the driver will only arrange delivery to the ground floor and the customer will need to collect the goods on the ground floor.
If our store is unable to accept your order, we will notify you within two business days of receiving your order, except as required by law.
We only provide electronic invoices. For corporate clients, please provide your company tax ID and email address. For individual customers, please provide your email address and mobile phone carrier.
If any defects, damages, or shortages of accessories are found after receiving the product, please contact us by email, Line, or web message within 7 days after receiving the product. Please remember to take photos of the product and apply for an exchange. We will process it for you as soon as possible.
After receiving the product, you can enjoy a 7-day free appreciation period (including holidays) for reference, viewing, and comparison. When returning or exchanging the product (in accordance with the return procedure), please keep the original packaging of the product intact to fully protect your shopping rights.
Notes on returning or exchanging products: The returned product must be restored to its original condition when you received it (including the product, accessories, internal and external packaging, random documents, gifts, promotional gifts, etc.).
The following situations may affect your return rights: 1. You damaged the packaging of the product, removed the seal, tag, or label, etc. without affecting your inspection of the product; 2. You have been provided with an opportunity to inspect the product before receiving it; 3. Other reasons beyond the necessary inspection or attributable to you, resulting in damage, loss, or change of the product.
If you have obtained a paper invoice or an electronic file of an invoice that has passed the sales tax period, the customer service personnel will contact you after the return is completed for related return matters (such as invoice processing or sales discounts).
Please pack the returned product properly with the packaging cardboard used by the delivery vendor. If the original cardboard box is missing, please use another cardboard box to cover the original packaging of the product. Do not stick paper or write on the original packaging. If the original packaging is damaged, the returned product cannot be accepted or the damaged cost will be deducted from the refund.
When you apply for a return or exchange, please ask the delivery person for a receipt and keep it until the return or exchange is completed for future reference.
If you receive a suspicious call, please contact the 165 anti-fraud hotline